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Warranty Policy

Effective Date: April 1, 2025

1. Warranty Coverage

CarverAll offers a limited warranty on its products from the date of purchase. The warranty period is typically 12 months for most products. This warranty covers defects in materials and workmanship under normal use conditions.

2. Warranty Duration

The warranty covers the following duration:

  • Standard Warranty: 12 months from the date of receipt
  • Extended Warranty: Up to 24 months or longer depending on local laws or the after-sale service you have.

3. What the Warranty Covers

If a performance failure occurs due to normal usage during the warranty period, we will provide the following:

  • Repair Services: We will repair any defective product.
  • Replacement Services: If repair is not possible, we will replace the product with a new one or an equivalent model.

4. Warranty Exclusions

This warranty does not cover:

  • Damage caused by misuse, neglect, or improper handling.
  • Damage due to accidents, unauthorized modifications, or repairs.
  • Normal wear and tear of the product.
  • Products purchased from unauthorized sellers or dealers.

5. Warranty Claim Process

To make a warranty claim, please follow these steps:

  1. Contact Customer Support: Email us at Support@Carverall.com with your order number and a description of the issue.
  2. Provide Proof of Purchase: Attach a copy of your receipt or order confirmation.
  3. Return the Product: If instructed, send the defective product back to us for inspection. The warranty claim will only be processed once we have received and evaluated the product.

6. Shipping Costs for Warranty Claims

  • Within the Warranty Period: We will cover the shipping costs for returning the defective product.
  • After the Warranty Period: If the warranty has expired, you may be responsible for shipping costs related to repairs or replacements.

7. Limitations of Liability

CarverAll's liability under this warranty is limited to the replacement or repair of the product. Under no circumstances shall CarverAll be liable for any incidental or consequential damages arising from the use of the product.

8. Changes to This Warranty Policy

We reserve the right to modify this Warranty Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for updates.

9. Contact Us

For any questions regarding this Warranty Policy or to initiate a warranty claim, please contact us:

  • Email: Support@Carverall.com
  • Address: Room 1701, Unit 1, Building 1, Industrial West Road 9, Songshan Lake, Dongguan, Guangdong, China