- Ensure you’re using the correct login email (the one used during registration).
- If you've forgotten your password, click "Forgot your password?" on the sign-in page and follow the prompts to reset it.
- Check that your browser has cookies enabled.
- Our website may occasionally undergo system maintenance—please wait 30 minutes and try again.
- If the issue persists, please contact our Customer Service Team. We’ll assist you in resetting your password.
G2 UV Laser Engraver
1. What is Carverall and your G2 UV Laser Engraver
If you're having trouble logging in, please try the following steps:
2. Is there any difference in ordering from the official website (carverall.com) or on other third-party platform?
Log into your account and click on the shopping cart icon at the top right of the page. From there:
- To remove an item: click “Remove” next to the product.
- To change quantity: simply adjust the number in the “Qty” column.
- Your cart will update automatically based on your changes.
Machines
1. What is the input do your Machines use?
If you're having trouble logging in, please try the following steps:
- Ensure you’re using the correct login email (the one used during registration).
- If you've forgotten your password, click "Forgot your password?" on the sign-in page and follow the prompts to reset it.
- Check that your browser has cookies enabled.
- Our website may occasionally undergo system maintenance—please wait 30 minutes and try again.
- If the issue persists, please contact our Customer Service Team. We’ll assist you in resetting your password.
2. What is the working area of your machine？
Log into your account and click on the shopping cart icon at the top right of the page. From there:
- To remove an item: click “Remove” next to the product.
- To change quantity: simply adjust the number in the “Qty” column.
- Your cart will update automatically based on your changes.
3. How long can your machine work continuously? What's their lifespan?
Yes! We offer discounts for larger orders. If you plan to purchase 10 or more units, please contact our Sales Department with the following details:
- The product(s) you’re interested in
- The quantity for each item
- Expected delivery time
- Special packing instructions (e.g., bulk pack without individual boxes)
We’ll prepare a customized quotation for you. Bulk purchases not only qualify for discounts but also help reduce the average shipping cost per unit.
4. If i want to cut metal, which machine do i choose?
It depends on the thickness you want to cut, currently we do not list the machines mainly for metal cutting, if you want one, please contact: service@carverall.com.
5. Are Carverall laser engravers safe?
Please don't worry, we have the way to sort it out.
G Series is full enclosed laser engraver, you do not need to worry about it. X Series have the safeguard cover, it provide the extra protection. Z series, we provide the goggle and shield as bonus, you can stay safe.
6. What is the Differences between G, Z and X series
G Series are the Full Enclosed UV Laser Engraver, unlimited for all materials engraving or marking. X Series are the Starter sets for beginners, mainly for big area engraving and crafting. The Z Series is a range of galvanometer laser engravers, designed to be smaller, smarter, and more precise, making them ideal for working on small objects. They are also easy to carry and store.
7. What is the warranty of laser engravers?
Yes, shipping fees are included in the product price. However, import duties, taxes, and customs clearance (if required in your country) are the buyer’s responsibility. If your parcel is detained or seized by Customs, we will assist in communication with the shipping carrier, but buyers are ultimately responsible for clearance procedures.
Software and Manual
1. Which software does my machine use?
If you're having trouble logging in, please try the following steps:
- Ensure you’re using the correct login email (the one used during registration).
- If you've forgotten your password, click "Forgot your password?" on the sign-in page and follow the prompts to reset it.
- Check that your browser has cookies enabled.
- Our website may occasionally undergo system maintenance—please wait 30 minutes and try again.
- If the issue persists, please contact our Customer Service Team. We’ll assist you in resetting your password.
2. Is my laser engraver compatible with lightburn?
Log into your account and click on the shopping cart icon at the top right of the page. From there:
- To remove an item: click “Remove” next to the product.
- To change quantity: simply adjust the number in the “Qty” column.
- Your cart will update automatically based on your changes.
3. Does my laser machine work with Mac?
Yes! We offer discounts for larger orders. If you plan to purchase 10 or more units, please contact our Sales Department with the following details:
- The product(s) you’re interested in
- The quantity for each item
- Expected delivery time
- Special packing instructions (e.g., bulk pack without individual boxes)
We’ll prepare a customized quotation for you. Bulk purchases not only qualify for discounts but also help reduce the average shipping cost per unit.
Accessories
1. What Accessories and Extension Carverall provides?
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- Ensure you’re using the correct login email (the one used during registration).
- If you've forgotten your password, click "Forgot your password?" on the sign-in page and follow the prompts to reset it.
- Check that your browser has cookies enabled.
- Our website may occasionally undergo system maintenance—please wait 30 minutes and try again.
- If the issue persists, please contact our Customer Service Team. We’ll assist you in resetting your password.
2.What do l do if it doesn't allow my Z-axis to drop down enough to accommodate my rotary axis?
Log into your account and click on the shopping cart icon at the top right of the page. From there:
- To remove an item: click “Remove” next to the product.
- To change quantity: simply adjust the number in the “Qty” column.
- Your cart will update automatically based on your changes.
3. Do I need buy the accessories separately?
Yes! We offer discounts for larger orders. If you plan to purchase 10 or more units, please contact our Sales Department with the following details:
- The product(s) you’re interested in
- The quantity for each item
- Expected delivery time
- Special packing instructions (e.g., bulk pack without individual boxes)
We’ll prepare a customized quotation for you. Bulk purchases not only qualify for discounts but also help reduce the average shipping cost per unit.
Payment Method
1. What is Paypal Payment?
If you're having trouble logging in, please try the following steps:
- Ensure you’re using the correct login email (the one used during registration).
- If you've forgotten your password, click "Forgot your password?" on the sign-in page and follow the prompts to reset it.
- Check that your browser has cookies enabled.
- Our website may occasionally undergo system maintenance—please wait 30 minutes and try again.
- If the issue persists, please contact our Customer Service Team. We’ll assist you in resetting your password.
2. How do I know if my payment has been received?
Log into your account and click on the shopping cart icon at the top right of the page. From there:
- To remove an item: click “Remove” next to the product.
- To change quantity: simply adjust the number in the “Qty” column.
- Your cart will update automatically based on your changes.
3. Can I use credit card or an offline payment method?
Yes! We offer discounts for larger orders. If you plan to purchase 10 or more units, please contact our Sales Department with the following details:
- The product(s) you’re interested in
- The quantity for each item
- Expected delivery time
- Special packing instructions (e.g., bulk pack without individual boxes)
We’ll prepare a customized quotation for you. Bulk purchases not only qualify for discounts but also help reduce the average shipping cost per unit.
4. After making a payment, can I change my billing or shipping information?
Once an order is placed, modifications to the billing or shipping address are not recommended.
If you need to make a change, please contact our Customer Service Department: service@carverall.com as soon as possible during the order processing phase. If your package has not yet been shipped, we will do our best to update the address and ensure proper delivery.
However, if the order has already been dispatched, the shipping address cannot be modified while the package is in transit. In such cases, we recommend contacting the carrier directly for any delivery arrangements or redirection options.
5. Does Carverall provides an invoice?
Sure, please contact service@carverall.com, if you need invoice.
6. Why am I being asked to "Verify" my payment?
For your protection, your order is being processed by our payment verification team, this is a standard procedure to make sure all transactions made on our site are authorized and your future purchases will be processed in top priority.
📦 SHIPPING & DELIVERY
1. When will I receive my order?
If you're having trouble logging in, please try the following steps:
- Ensure you’re using the correct login email (the one used during registration).
- If you've forgotten your password, click "Forgot your password?" on the sign-in page and follow the prompts to reset it.
- Check that your browser has cookies enabled.
- Our website may occasionally undergo system maintenance—please wait 30 minutes and try again.
- If the issue persists, please contact our Customer Service Team. We’ll assist you in resetting your password.
2. How can I track my shipment?
Log into your account and click on the shopping cart icon at the top right of the page. From there:
- To remove an item: click “Remove” next to the product.
- To change quantity: simply adjust the number in the “Qty” column.
- Your cart will update automatically based on your changes.
3. Can I change the shipping address or shipping method after placing the order?
Yes! We offer discounts for larger orders. If you plan to purchase 10 or more units, please contact our Sales Department with the following details:
- The product(s) you’re interested in
- The quantity for each item
- Expected delivery time
- Special packing instructions (e.g., bulk pack without individual boxes)
We’ll prepare a customized quotation for you. Bulk purchases not only qualify for discounts but also help reduce the average shipping cost per unit.
4. Why is my tracking number not working?
There are several possible reasons:
- The carrier hasn’t updated the tracking system yet (common within the first 2–3 business days).
- The code was entered incorrectly.
- The shipment has already been delivered and tracking has expired. If you encounter issues, please reach out to our Customer Service Team with your order number, and we’ll contact the courier on your behalf.
5. Does the product price include shipping and customs duties?
Yes, shipping fees are included in the product price. However, import duties, taxes, and customs clearance (if required in your country) are the buyer’s responsibility. If your parcel is detained or seized by Customs, we will assist in communication with the shipping carrier, but buyers are ultimately responsible for clearance procedures.
🛒 SHOPPING INFORMATION
1. What should I do if I can't log into my account?
If you're having trouble logging in, please try the following steps:
- Ensure you’re using the correct login email (the one used during registration).
- If you've forgotten your password, click "Forgot your password?" on the sign-in page and follow the prompts to reset it.
- Check that your browser has cookies enabled.
- Our website may occasionally undergo system maintenance—please wait 30 minutes and try again.
- If the issue persists, please contact our Customer Service Team. We’ll assist you in resetting your password.
2. How do I add or remove items from my shopping cart?
Log into your account and click on the shopping cart icon at the top right of the page. From there:
- To remove an item: click “Remove” next to the product.
- To change quantity: simply adjust the number in the “Qty” column.
- Your cart will update automatically based on your changes.
3. Can I receive a discount for bulk purchases?
Yes! We offer discounts for larger orders. If you plan to purchase 10 or more units, please contact our Sales Department with the following details:
- The product(s) you’re interested in
- The quantity for each item
- Expected delivery time
- Special packing instructions (e.g., bulk pack without individual boxes)
We’ll prepare a customized quotation for you. Bulk purchases not only qualify for discounts but also help reduce the average shipping cost per unit.
