G2 UV Laser Engraver
1. What is Carverall and your G2 UV Laser Engraver
We are a China-based manufacturer specializing in high-quality laser engravers, laser markers, and a wide range of related parts and accessories. Our commitment lies in delivering reliable products backed by responsive customer service and professional technical support to meet the diverse needs of our global users. G2 UV Laser is the world 1st full enclosed UV Laser Engraving machine, comply with FDA Laser Class 1 level, Safety First, Materials Unlimited
2. Is there any difference in ordering from the official website (carverall.com) or on other third-party platform?
Due to varying policies across different sales platforms, product pricing may differ accordingly.
At CarverAll, we are committed to providing after-sales support to every customer, no matter where your machine was purchased.
If you purchased a CarverAll product through a third-party platform, you can still submit a support ticket via our official website. Your inquiry will be directed to and handled by our dedicated third-party service team to ensure accurate and efficient assistance.
Machines
1. What is the input do your Machines use?
AC (100-240V, 50-60HZ). When ordering machine,you should to chose 110V or 220V for your machine.
2. What is the working area of your machine？
G Series: 150*150mm
X Series: From 150*150mm to 400*400mm, depend on which model you choose.
Z Series: From 50*50mm to 100*100mm, depend on which model you choose.
3. How long can your machine work continuously? What's their lifespan?
The machine is designed to operate continuously for up to 24 hours, with a rated lifespan of 100,000 hours.
Reaching the end of its rated lifespan does not mean the machine becomes unusable—instead, the laser power may gradually decrease. In such cases, you can compensate by increasing the power settings to maintain the same engraving results.
If you find the performance unsatisfactory, you may contact us at support@carverall.com to request a laser source replacement service. The replacement cost will vary depending on the type of laser source selected.
4. If i want to cut metal, which machine do i choose?
It depends on the thickness you want to cut, currently we do not list the machines mainly for metal cutting, if you want one, please contact: service@carverall.com.
5. Are Carverall laser engravers safe?
Please don't worry, we have the way to sort it out.
G Series is full enclosed laser engraver, you do not need to worry about it. X Series have the safeguard cover, it provide the extra protection. Z series, we provide the goggle and shield as bonus, you can stay safe.
6. What is the Differences between G, Z and X series
G Series are the Full Enclosed UV Laser Engraver, unlimited for all materials engraving or marking. X Series are the Starter sets for beginners, mainly for big area engraving and crafting. The Z Series is a range of galvanometer laser engravers, designed to be smaller, smarter, and more precise, making them ideal for working on small objects. They are also easy to carry and store.
7. What is the warranty of laser engravers?
A full 12-month warranty that includes laser power
Software and Manual
1. Which software does my machine use?
We have three software, please refer to Software Page.
2. Is my laser engraver compatible with lightburn?
Yes, all of our laser engravers are compatible with Lightburn
3. Does my laser machine work with Mac?
All Carverall laser engraver can use LightBurn, which compatible with MacOS, version 10.11 and higher.
Accessories
1. What Accessories and Extension Carverall provides?
We have the rotary kits, chunk, rollers, honeycomb and air purifier. Please refer to Accessories Page.
2.What do l do if it doesn't allow my Z-axis to drop down enough to accommodate my rotary axis?
Turn column and laser path to 90 degree or 180 degree.
3. Do I need buy the accessories separately?
It depends on the package you choose.
Payment Method
1. What is Paypal Payment?
We accept PayPal, a secure and trusted payment platform that supports Credit Cards, Debit Cards, and E-Checks. Your card details are encrypted by PayPal, ensuring privacy and protection against unauthorized access.
2. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we has received payment, the order status will show “Processing”.
3. Can I use credit card or an offline payment method?
Yes, we also accept:
1). Credit Card.
including Visa, MasterCard, JCB, Discover and Diners.
2). PayPal.
The most convenient payment method in the world.
3). Debit Card.
including Visa, MasterCard, Visa Electron.
4. After making a payment, can I change my billing or shipping information?
Once an order is placed, modifications to the billing or shipping address are not recommended.
If you need to make a change, please contact our Customer Service Department: service@carverall.com as soon as possible during the order processing phase. If your package has not yet been shipped, we will do our best to update the address and ensure proper delivery.
However, if the order has already been dispatched, the shipping address cannot be modified while the package is in transit. In such cases, we recommend contacting the carrier directly for any delivery arrangements or redirection options.
5. Does Carverall provides an invoice?
Sure, please contact service@carverall.com, if you need invoice.
6. Why am I being asked to "Verify" my payment?
For your protection, your order is being processed by our payment verification team, this is a standard procedure to make sure all transactions made on our site are authorized and your future purchases will be processed in top priority.
📦 SHIPPING & DELIVERY
1. When will I receive my order?
Delivery time depends on your destination and the shipping method selected at checkout. Typically, we dispatch orders within 3 business days after payment confirmation.
Standard Shipping: Approximately 7-21 business days. (Free Shipping)
Expedited Shipping: Approximately 3-7 business days. (Need Extra Shipping Charge if you select when Check-out)
Shipping durations vary by region. Delays caused by force majeure—such as natural disasters, war, or customs procedures—may affect delivery, but we will work diligently to resolve any issues with our logistics partners.
2. How can I track my shipment?
Once your order is shipped, your CarverAll account will display the shipping status and tracking number. We will also send a confirmation email with tracking details. You can monitor the delivery status on the shipping carrier’s official website. Please allow 2–3 business days after dispatch for tracking information to become active, then you can track via our website: https://carverall.com/apps/parcelpanel
3. Can I change the shipping address or shipping method after placing the order?
If your order has not yet been shipped, please contact our Customer Service Team immediately. We may be able to update the address or shipping method. Additional shipping fees may apply if upgrades are requested. Once an order is in transit, changes to the shipping information are no longer possible.
4. Why is my tracking number not working?
There are several possible reasons:
- The carrier hasn’t updated the tracking system yet (common within the first 2–3 business days).
- The code was entered incorrectly.
- The shipment has already been delivered and tracking has expired. If you encounter issues, please reach out to our Customer Service Team with your order number, and we’ll contact the courier on your behalf.
5. Does the product price include shipping and customs duties?
Yes, shipping fees are included in the product price. However, import duties, taxes, and customs clearance (if required in your country) are the buyer’s responsibility. If your parcel is detained or seized by Customs, we will assist in communication with the shipping carrier, but buyers are ultimately responsible for clearance procedures.
🛒 SHOPPING INFORMATION
1. What should I do if I can't log into my account?
If you're having trouble logging in, please try the following steps:
- Ensure you’re using the correct login email (the one used during registration).
- If you've forgotten your password, click "Forgot your password?" on the sign-in page and follow the prompts to reset it.
- Check that your browser has cookies enabled.
- Our website may occasionally undergo system maintenance—please wait 30 minutes and try again.
- If the issue persists, please contact our Customer Service Team. We’ll assist you in resetting your password.
2. How do I add or remove items from my shopping cart?
Log into your account and click on the shopping cart icon at the top right of the page. From there:
- To remove an item: click “Remove” next to the product.
- To change quantity: simply adjust the number in the “Qty” column.
- Your cart will update automatically based on your changes.
3. Can I receive a discount for bulk purchases?
Yes! We offer discounts for larger orders. If you plan to purchase 10 or more units, please contact our Sales Department with the following details:
- The product(s) you’re interested in
- The quantity for each item
- Expected delivery time
- Special packing instructions (e.g., bulk pack without individual boxes)
We’ll prepare a customized quotation for you. Bulk purchases not only qualify for discounts but also help reduce the average shipping cost per unit.
