Collection: Shipping Policy
Effective Date: April 1, 2025
1. Shipping Origin
CarverAll products are shipped directly from our facility located in Dongguan, Guangdong, China. Currently, we do not have overseas warehouses, so all orders will be fulfilled and shipped from our primary location in China.
2. Shipping Methods
We use reliable international courier services to ensure that your order arrives safely and promptly. Available shipping methods include standard and expedited shipping options. The specific shipping choices will be presented at checkout based on your delivery address.
3. Processing Time
Orders are typically processed within 3-5 business days. Please note that processing times may vary during peak seasons or promotional events. Once your order has been processed, you will receive a confirmation email with tracking information. Attention: Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the delivery time.
4. Delivery Time
Delivery times vary based on the shipping destination and selected shipping method. Below are the estimated delivery times(Calendar days):
- Standard Shipping:15 to 30 Days
- Expedited Shipping: 7 to 14 Days
Please be aware that these are estimated delivery times and may be affected by customs delays, local holidays, and other unforeseen circumstances.
5. Shipping Costs
- Standard Shipping: Free shipping.
- Expedited Shipping: $100 per shipment
6. Customs and Duties
Please be kindly noted our sale price contains the Customs Duties and Taxes, Our shipping partners will pay customs duties on your behalf. If there are any additional fees or charges upon delivery, please contact our customer service team.
7. Address Changes
Please ensure that your shipping address is correct before completing your order. If you need to modify your shipping address, please contact us at Support@Carverall.com within 48 hours of your purchase. If your order has already been shipped, we may be unable to change the shipping address.
8. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing a tracking number. Via our Tracking App: (https://carverall.com/apps/parcelpanel), you can use this tracking number to monitor the status of your shipment.
9. Issues with Your Shipment
If you have any questions or concerns regarding your shipment, including delays or lost packages, please contact our customer support team at Support@Carverall.com. We are here to help!
10. Policy Changes
We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
